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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My HP Envy 23 all in one pc came on this morning fine but

Customer Question

My HP Envy 23 all in one pc came on this morning fine but it wasn't letting me use the external keyboard but the on screen one was fine. I was starting do do some junk of scan, but I canceled the scan and turned it of. When I tried to turn it back on the black screen with the white twirling thing came on, then nothing...Then a white screen comes on and it stays there.nothing g else happens.
What did I do ?Cortina is gone and I was running windows 10
Submitted: 6 months ago.
Category: Computer
Expert:  Dan replied 6 months ago.
Hello and thank you for your question. I look forward to assisting you today. Have you been running Windows 10 for sometime now without any problems and did the computer come with it installed or did you upgrade to it?
Customer: replied 6 months ago.
I upgraded to it, if you can remotely fix it that would be great
Customer: replied 6 months ago.
It says you have a week free but you have already charged my card 47$ how does that work?
Expert:  Dan replied 6 months ago.
I wouldn't be able to remote into it unless the computer will boot normally. Have you completely powered it down?
Customer: replied 6 months ago.
I've unplugged it, but hàven't been able see where it is closing ornot. Please help.
Customer: replied 6 months ago.
When I hold the on button and hit escape it flases but too fast tò
Expert:  Dan replied 6 months ago.
Did you by chance make a Windows recovery disc?