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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm getting the same error message as other users where

Customer Question

***** ***** Gould I'm getting the same error message as other users where Windows Fax and Scan can't access my documents.
JA: Thanks. Can you give me any more details about your issue?
Customer: I just did. I'm using Windows 8
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Computer
Expert:  Jason Jones replied 9 months ago.
Hello,I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.Thank you,Jason
Customer: replied 9 months ago.
No. this is the first time I've used this service and I don't want anyone accessing my computer till I do a little more research. How come you were not the person who originally was answering my question?
Expert:  Jason Jones replied 9 months ago.
The first person was just the person who gathered the required information for us. Do you want to come back after doing some research?
Customer: replied 9 months ago.
He said he needed a deposit of $36 and then the page required $48 and signing up for a monthly plan. I agree I don't look as closely as I should at this and need more info about how the cost went up $12 all of a sudden.
Expert:  Jason Jones replied 9 months ago.
This question cost is $36. If you want a subscription, it will be $48; however, subscription is not required. You may ignore the subscription offer, if you wish.
Customer: replied 9 months ago.
Yes but they already took my $48 so I think I'll just try to get a refund at this stage.
Expert:  Jason Jones replied 9 months ago.
Okay.