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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My facebook account is wiped out losing all my msgs, friends

Customer Question

My facebook account is wiped out losing all my msgs, friends and recent friend notifications...all I see now are social media posts and not one friend post. My daughter goes to my page from her account and can see all of this including photos, friend's list, and my last posts. How can I recover my account?
Submitted: 6 months ago.
Category: Computer
Expert:  Cris replied 6 months ago.
Hi, thanks for using I am Cris and will be glad to assist you with your issue. How are you viewing your facebook page? From your PC?
Customer: replied 6 months ago.
Gateway laptop
Customer: replied 6 months ago.
If it works better for you feel free to log into my computer to view and hopefully fix.
Expert:  Cris replied 6 months ago.
Did you still want to continue to work on your issue?
Customer: replied 6 months ago.
Do I still have to pay if my issue is unresolved
Customer: replied 6 months ago.
If yes, I decline. Also, it ssems to me you haven't gotten any recommendations or advise as of yet. I don't want any charges put through on my card. I am not paying any money for nothing.
Expert:  Cris replied 6 months ago.
I will do my best to help you with your issue and resolve. But yes you can request a refund.
Customer: replied 6 months ago.
Who do I request the refund from...I was given zero assistance. I'm not happy about this.
Customer: replied 6 months ago.
Have yo seen this issue with Facebook before?
Expert:  Cris replied 6 months ago.
If for some reason we can't resolve it then I will request it through customer service. Not sure it is FB issue more like an issue with your web browser. We can do the remote connection now if you are ready.