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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Customer Question

Have just received a message on another computer that Windows detected a threat it could not block. Multiple Error codes referenced, including 0x800705b4 and 0x8024402c and instructed o call "Microsoft Certified Technicians" at 1-***-***-****. Computer is locked up not responding and it is beeping. Is this a legitimate number for Microsoft assistance? Need advice on what to do.
Submitted: 10 months ago.
Category: Computer
Expert:  Dan replied 10 months ago.
Hello and thank you for your question, I look forward to assisting you today. This is a scam so don't call the number. Are your computers networked together?
Expert:  Dan replied 10 months ago.
Disconnect the infected computer from the network then let me know when you are ready to proceed.
Customer: replied 10 months ago.
cancel request, issue resolved. Thank you.
Expert:  Dan replied 10 months ago.
Very good! Glad you were able to resolve the problem.

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