How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My problem was resolved by Buddy Support but I feel I'm being

Customer Question

My problem was resolved by Buddy Support but I feel I'm being drained by charges. It was $299.99 to resolve the issue plus a year of service, then I was handed off to technical support where I was told I should spend $99.99 for Trackoff. That's a lot of money for me. Now I've been requested to pay a charge not identified for an amount unspecified for a service about which I was not informed. I feel helpless and abused, please respond.
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.
Hello,Did this company you have signed up with call you in the first place? Do they sound like they are in another country like India? Did they say they were affiliated with Microsoft?