How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30098
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

Why does VLC work on one computer and not another? Win XP on

Customer Question

Why does VLC work on one computer and not another? Win XP on both. VLC used to work on both. VLC screen comes up but error message present. Updated to new VLC version but no help. BS Player works ok for videos but WMP doesn't. Not fond of BS Player.
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

I want you to install VLC again on the problem computer please

Go to Start, Control Panel, Add/ Remove Programs

Choose VLC and uninstall it and restart the computer

The download and install it again from my link below and tell me if it is now working

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results.