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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have vista on mytoshiba. i cannot print with my hp. it

Customer Question

i have vista on mytoshiba. i cannot print with my hp. it worked well till a few months ago. when i click print the print box says save or cancel, no print box.
Submitted: 8 months ago.
Category: Computer
Expert:  Jason Jones replied 8 months ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 8 months ago.
my computer is at my home. i am at my office now. i could do the remote on tuesday morning ,april 5 at 9.30am central time. i will be at home. if this is ok contact me. thanks.
Expert:  Jason Jones replied 8 months ago.

That time will work for me. Thank you.

Customer: replied 8 months ago.
i am happy you can help me on tuesday april 5. you can call me at(###) ###-####on my cell to start. 9.30 am central time is fine. thank you.
Expert:  Jason Jones replied 8 months ago.

I cannot make calls. When you are ready for me to begin, post a message on this page. Thank you.

Customer: replied 8 months ago.
i am ready to begin. my name is***** . i am at my home computer.
Expert:  Jason Jones replied 8 months ago.

Thank you for your patience. I was just notified of your post. I will be online and available all day. When you are ready to begin, please post a message here.