How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have an issue with .pptx, Yes. Whenever I try to save the

Customer Question

Hello Richard! My name is Shir. I have an issue with .pptx
JA: Thanks. Can you give me any more details about your issue?
Customer: Yes. Whenever I try to save the file I'm working on, it tells me that it's Read-Only and asks if I want to save the file under a different name
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 6 months ago.
Category: Computer
Expert:  Dustin replied 6 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Ive seen this issue before and I can help you solve it.. Would you prefer to have me connect to your computer from here and fix your powerpoint file save issue in person? Or do you want me to try and guide you through the process via written support instead?

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.