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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have windows 10 on an HP I just purchased 3 weeks ago. I

Customer Question

I have windows 10 on an HP I just purchased 3 weeks ago. I also have an ipod that I purchased in 2012. The system recognizes the ipod and indicates it is working but I can't access any of the audio files stored on it.
Submitted: 6 months ago.
Category: Computer
Expert:  Tim replied 6 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 6 months ago.

Here is a guide that should help, this is a known problem with windows 10.....theres quite a few known problems with windows 10...