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Hi, and thank you for asking your question.
Are you unable to sign in to your Windows user account itself? If so, are you using Windows XP, Vista, 7, 8 or 10?
Please reply back using the box below. Thank you.
Hello, thank you for asking your question and for contacting JustAnswer! My name is ***** ***** I'm a Technical Support Specialist of 15+ years. Glad to assist you with your question today.
I see your question has been attempted by one of our Technicians to assist you on March 29th. Are you still seeking assistance with your password ***** issue?
Please advise at your convenience and I will be happy to help you resolve this issue.
Just sending this post to you to remind you that your question is still a priority for me to answer for you.
I have not received a recent update from you at the present. Therefore, I wanted to assure you I am waiting for a reply from you, so we can either continue working on this issue or you confirm that the last processes provided worked and the issue has been resolved.
Thank you. I look forward to corresponding with you again, once you are back online with JustAnswer.com.