Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Are you getting error code with that error message also is this printer connected wired or wireless to the Notebook?
Is this HP Office jet Pro 8630 e-All-in-One Printer?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
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Checking to see whether you still need my help.
Please let me know.
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