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Hello. My name is ***** ***** I will be assisting you today.
This sounds more of like you have Malware installed, do not run anything that it says to do.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I see you opened another question, please reply to this one using the chat area.
Please reply to this question, the other one is locked as it's a duplicate.
Checking in to see if you still need help with this issue, if so please reply at your convenience.
I'd like to remote in to clean up your PC. I'll send the offer now.
Let me know when you're ready.
The other question is closed you'll have to reply here