If it's your password ***** needs to be reset, I'd like to try to walk you through what needs to be done by providing detailed instructions here.
Let’s begin by going to https://i.aol.com/account/password/start. There you will need to enter your username, which is often the same as your aol email address. You'll also need to complete the captcha (type in the letters and or numbers that you see in the box below) where you entered your user id/email. Then click next.
Next you'll see a screen where you can type in your cell phone number and have a code sent to your phone. If you still have access to the same cell phone number that you used when you setup the account, then type in that phone number and press next. If you do not have access to that phone number, click on More Verification Methods. Next click beside Answer Security Questions.
Complete the questions and click next. You will then see a screen where you can type in a new password. You will need to type it in twice, then click next. You should see a message on the next page that your password ***** been reset! Please take a moment to update your phone number on this page and to add a second email account. This information will be used to help you regain access to your account if you ever lose it again.
If the instructions that I've have provided have been helpful to you, kindly take a moment to rate my service. As an independent contractor for Just Answer I do not receive credit for my answer or any compensation at all without a rating of 3 stars or more. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!