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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35266
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My Epson XP-420 printer gives me the SAVE option, when I

Customer Question

My Epson XP-420 printer gives me the SAVE option, when I want to Print?What am I doing wrong? It has worked fine in the past. I say Print and the Print option shows up. Now it says SAVE? Have Windows 10.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Does this issue issue occur when printing a Word document, or a web page, or a picture file, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 8 months ago.

Can you please try the following:

- After clicking on Print, then when you see the option Save, click on the option called Change below it. Then click on your Epson printer name. Then it will show the option Print now, which you can click on to print.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Expert:  Viet - Computer Tech replied 8 months ago.

If you still need help with this issue or with with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

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