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Your Neat Desk organizor.....did you buy this BEFORE you had Windows 10?
WHat i mean is....was Neat working fine on a different Windows version? Liek Windows 7 or Windows 8? And now since you upgraded to Windows 10....it wont work anymore.....is that correct?
Also, what product do you have from Neat?
They have a few different scanners you can buy.....AND they have software you can buy and use.
So what do YOU have?
Are there any updates to this?