Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir are you able to view this camera images using any other application?
could you please let me know the make and model of the camera?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Thank you for the details.
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Usually within 2 to 4 min
There is a additional charge for it which is 26$ that you can either pay upfront or once the problem is solved.
Let me know.
That charge is for fixing it via normal chat.Remote support on the other hand is a quick and hassle free support were you do not need to do much.
If you want i can cancel the remote support charge and do it for free.Let me know
click on tools
then video settings
let me know what shows up there
if should show your webcam and a video feed from it