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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31120
Experience:  Over 20 years of consulting to the IT industry
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My Google chrome will not open. Have windows 7. 2 days ago

Customer Question

My Google chrome will not open. Have windows 7. 2 days ago clicked to open and nothing. IE works fine. what should I do?
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you please click start, type in

%appdata%

Press enter

In the window that opens, click on Appdata at the top

Then click on Local

Then delete the folder Google

Once done, try to open Google Chrome and tell me if it now opens.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.