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Hello and thank you for your question, I look forward to assisting you today. Can you tell me please what happens when you try to boot. Do you see any error messages?
How old and what model is your computer please?
No remote connection would be possible since the computer is unable to start. Did you notice any problems prior to this?
MalWareBytes is free unless you purchase the advanced version, so it was most likely detecting something it didn't like. Provided the drive hasn't seriously failed, you should be able to recover your data. That would mean removing the drive however to get to that point; most likely something you don't want to do on your own?
I agree the malware had nothing to do with this. What is hard to determine is how bad the drive is. If you know anyone that can assist you with removing the drive, I can give you instructions and tell you what you would need to check to see if your data is intact? You don't possibly have a disc in the DVD drive do you?
Okay but watch how much you spend. Make sure they can guarantee data recovery.
My pleasure. Good luck!