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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need to renew expired account. Can't bring up word 2013

Customer Question

need to renew expired account. Can't bring up word 2013 LETTER FORM ANY LONGER. cAN'T SUPPLY PASSWORD ***** REQUESTED . dON'T BOTHER TO ANSWER IF YOU CAN'T ADVISE HOW I CAN SIMPLY RENEW WITH NO FURTHER DATA REQUIREMENTS
Submitted: 11 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 11 months ago.

Hello and thank you for choosing JUSTANSWER.com

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I dont mean to upset you with answering, but there will most certainly be required to give identifying information to be able to RENEW your subscription to Office 2013.

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But, what is puzzling is that Office 2013 is a ONE time purchase of the software, and it never expires.

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Unless you have the office 365 online subscription which allowed users to access Word 2013 for a limited time.

Expert:  Quiksilver07070 replied 11 months ago.

you just requested a Secure Remote Assistance.

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This is a Remote session, where i connect to your computer, to fix the issue.

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as long as you are aware of this....we will continue....and i will accept your request.

You ready for the remote session?

Customer: replied 11 months ago.
Need to have continued access to my account. You'll likely find it should have been renewed. For some reason this year I got a notice it expired.
Customer: replied 11 months ago.
I assume a solution can be reached to allow me to continue the service I've had for years.
Expert:  Quiksilver07070 replied 11 months ago.

Yes, there is normally a solution.

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Have you had your debit or credit card changed recently? Or in the past 2 years.

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It may have expired because the credit/debit card on file is no longer valid, due to the bank issueing you a NEW card. Which changes the cc number.

Customer: replied 11 months ago.
I don't know which credit card was used for the account. I have 3 or 4 cards and have different selections from time to time. The card number I supplied you is very permanent and I would like to use it for renewal of my service we're pursuing.
Expert:  Quiksilver07070 replied 11 months ago.

Just FYI....i dont have access to your account in this site.

I am not the site creator or moderator, i just work here as an expert.

Meaning i dont have access to any of your account credentials, or credit cards numbers either.

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So, i can help you get this issue with Word 2013 resolved, but it will require that we have a remote session.

But i can tell by your responses, and your initial response, that i wont be able to help you.

Best of luck.

I will opt -out for other experts to help.

Expert:  IT Miro replied 11 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It looks like the previous Expert is not available any more. May I know if you still require assistance with this problem?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 11 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro