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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1022
Experience:  MCSE, RHCE, IBM System X Server Certified
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My grand daughter put a unlock code on her asus zenpad, she

Customer Question

My grand daughter put a unlock code on her asus zenpad, she does not remember it, it was bought in dec 2015, she was changing it like a game to her now she. Can't get into it
Submitted: 10 months ago.
Category: Computer
Expert:  arsufi2002 replied 10 months ago.

Hi,

Expert:  arsufi2002 replied 10 months ago.

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Customer: replied 10 months ago.
How can u connect to zenpad remotely I can't do nothing but get to swipe to unlock
Expert:  arsufi2002 replied 10 months ago.

I hope its working on Android OS, right?

Expert:  arsufi2002 replied 10 months ago.

ok, are we good to reset the device to factory settings..

Customer: replied 10 months ago.
I am on my iPad now, the zenpad is next to me not connectd
Expert:  arsufi2002 replied 10 months ago.

Factory reset wipes away any data on zenpad. If you are ready we can try it since there is no other options to reset password

Customer: replied 10 months ago.
It's ok to reset zenpad, but it is stuck on the unlock screen,
Expert:  arsufi2002 replied 10 months ago.

ok,

Turn off device

(Press Turn off button for a while than it turn off)

Customer: replied 10 months ago.
Ok off now
Customer: replied 10 months ago.
Next
Customer: replied 10 months ago.
Expert:  arsufi2002 replied 10 months ago.

Once device is off state..

1: Press Power button and volume up button for a while

Customer: replied 10 months ago.
Ok
Customer: replied 10 months ago.
Android look thing
Expert:  arsufi2002 replied 10 months ago.

wait it loads some options now

Customer: replied 10 months ago.
Green screen white/ clear android symble
Expert:  arsufi2002 replied 10 months ago.

Don't interrupt loading process, wait till it loads menus

Expert:  arsufi2002 replied 10 months ago.

Once you are in user interact section, you can see some Menus which includes Factory Reset Option

Customer: replied 10 months ago.
Ok still the same green screen, nothing else happening
Expert:  arsufi2002 replied 10 months ago.

ok, do you thing its loading something

Customer: replied 10 months ago.
No
Expert:  arsufi2002 replied 10 months ago.

press power button then

Expert:  arsufi2002 replied 10 months ago.

tell me what happens then

Customer: replied 10 months ago.
Nothing
Customer: replied 10 months ago.
Happens
Expert:  arsufi2002 replied 10 months ago.

Have you registered this device with your google id?

Customer: replied 10 months ago.
I don't think it's my grand daughters
Customer: replied 10 months ago.
It's not turning off
Expert:  arsufi2002 replied 10 months ago.

ok..

Please confirm its zenpad 7 or 8?

Expert:  arsufi2002 replied 10 months ago.

Information can be found from device itself

Customer: replied 10 months ago.
How , I did off on volumn it say Intel inside, it says swipe to unlock
Customer: replied 10 months ago.
How
Expert:  arsufi2002 replied 10 months ago.

ok, swipe ...

what happens

Customer: replied 10 months ago.
It want pin four numbers
Expert:  arsufi2002 replied 10 months ago.

ok, That shows we are still in old state..

Lets try once more..

Turn off device..

Wait a min

Press and hold Volume up button then press and hold power button

Tell me status

Expert:  arsufi2002 replied 10 months ago.

I request you to hold both keys until you see reset menus

Expert:  arsufi2002 replied 10 months ago.

sir, it won't take more than 3 mins to load menu, if you are still holding the keys, you can release

Customer: replied 10 months ago.
It flashed then nothing
Expert:  arsufi2002 replied 10 months ago.

press volume down button 3 or 4 time

Customer: replied 10 months ago.
This zenpad measures about 4 in x 6in or 7 in
Maybe it's a tablet
Customer: replied 10 months ago.
I have a note 3 cell phone and this is just a little bigger
Customer: replied 10 months ago.
Do u want turn off, then turn on holding volumn up and power till it flashes then volumn down 3 or 4 times
Expert:  arsufi2002 replied 10 months ago.

yes

Expert:  arsufi2002 replied 10 months ago.

yes, its a tablet model..

I don't understand why phone simply flash

Please try other methods too if issue persists..

Method 1:

1: Turn off device

2: Press Volume Down + Power button

Check status

Method 2:

1:Turn off device

2: Press Vol Up + Vol Down+ Power key together

Check status

Method 3:

1:Turn off device

2: Press Vol Up + Power key together

Check status

Customer: replied 10 months ago.
Ok
I did volumn down plus power got android on back with red triangle in belly
Customer: replied 10 months ago.
It says no command
Expert:  arsufi2002 replied 10 months ago.

I think we are near to it but still stuck some where

Expert:  arsufi2002 replied 10 months ago.

Are we stuck there

Customer: replied 10 months ago.
It shut itself down, still charged if u wondered
Expert:  arsufi2002 replied 10 months ago.

Hope tablet has enough charge?

Customer: replied 10 months ago.
I know it does charged 100 when we started
Expert:  arsufi2002 replied 10 months ago.

fine, lets continue then

Start from off state...

1: Press Vol Down + Power on button together

Check status

Customer: replied 10 months ago.
Screen displayes time
Sunday date
In white circle a camara, a envelope, a circle with lines maybe a globe, I will try what u said now
Customer: replied 10 months ago.
It did the android on back then flashed off
Expert:  arsufi2002 replied 10 months ago.

Ok..Check that

Also giving out another way,

1: Turn off device

2: Press Volume Down + Power on button

3: When release finger from power button but continue holding vol down button

Check this takes to factory reset mode

Update status

Customer: replied 10 months ago.
Android upside down
Expert:  arsufi2002 replied 10 months ago.

sorry ?

Customer: replied 10 months ago.
Sorry does that mean u can't help, should I take it back to store
Expert:  arsufi2002 replied 10 months ago.

I am sorry, those are the options to reset phone

By the way, have you tried below method.. If so what's the status

1: Turn off device

2: Press Volume Down + Power on button

3: When release finger from power button but continue holding vol down button

Check this takes to factory reset mode

Expert:  arsufi2002 replied 10 months ago.

Just sharing a video on Zenpad Factory reset process

https://www.youtube.com/watch?v=iHVu2qJdfoQ

Customer: replied 10 months ago.
Ok I'll take it back to meijer, thank you sorry we couldn't fix
Expert:  arsufi2002 replied 10 months ago.

ok

Thanks for your patience..

Let me know if you want refund for this question

or

If you are satisfied with my suggestion and think i should be paid, then you may click above on above STARS.

****

If you don''t want to rate me and want a refund, please reply

I will initiate refund for you

Thanks and Have a great day

Customer: replied 10 months ago.
U tried, but did not repair, u tried hard, but i agreeded to pay only if repaired. Please initiate refund, i would like ur name to wtite about your efforts. I would like to call u for my other devices. I will pay when i get results, thank you
Expert:  arsufi2002 replied 10 months ago.

My name is Fiyaz (arsufi2002)

Take care sir...

I will initiate refund then

sir, one more thing, could you please ask your granddaughter if she's registered this device with her google account. If so you can unlock zenphone by loggin to below link

https://www.google.com/android/devicemanager

Customer: replied 10 months ago.
I will ask her, if not i will do it next time, thanks
Expert:  arsufi2002 replied 10 months ago.

Should i wait or will update later

Customer: replied 10 months ago.
I will contact u about my other devices later thank you
Expert:  arsufi2002 replied 10 months ago.

Thanks

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