My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
I hope its working on Android OS, right?
ok, are we good to reset the device to factory settings..
Factory reset wipes away any data on zenpad. If you are ready we can try it since there is no other options to reset password
Turn off device
(Press Turn off button for a while than it turn off)
Once device is off state..
1: Press Power button and volume up button for a while
wait it loads some options now
Don't interrupt loading process, wait till it loads menus
Once you are in user interact section, you can see some Menus which includes Factory Reset Option
ok, do you thing its loading something
press power button then
tell me what happens then
Have you registered this device with your google id?
Please confirm its zenpad 7 or 8?
Information can be found from device itself
ok, swipe ...
ok, That shows we are still in old state..
Lets try once more..
Turn off device..
Wait a min
Press and hold Volume up button then press and hold power button
Tell me status
I request you to hold both keys until you see reset menus
sir, it won't take more than 3 mins to load menu, if you are still holding the keys, you can release
press volume down button 3 or 4 time
yes, its a tablet model..
I don't understand why phone simply flash
Please try other methods too if issue persists..
1: Turn off device
2: Press Volume Down + Power button
1:Turn off device
2: Press Vol Up + Vol Down+ Power key together
2: Press Vol Up + Power key together
I think we are near to it but still stuck some where
Are we stuck there
Hope tablet has enough charge?
fine, lets continue then
Start from off state...
1: Press Vol Down + Power on button together
Also giving out another way,
2: Press Volume Down + Power on button
3: When release finger from power button but continue holding vol down button
Check this takes to factory reset mode
I am sorry, those are the options to reset phone
By the way, have you tried below method.. If so what's the status
Just sharing a video on Zenpad Factory reset process
Thanks for your patience..
Let me know if you want refund for this question
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Thanks and Have a great day
My name is Fiyaz (arsufi2002)
Take care sir...
I will initiate refund then
sir, one more thing, could you please ask your granddaughter if she's registered this device with her google account. If so you can unlock zenphone by loggin to below link
Should i wait or will update later