Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know which website shotcut you are trying to put on your desktop screen and its not opening.
copy this link highlight it and copy using the mouse once done go to the desktop screen and do a right click on the blank space then select New the select shortcut and then you enter this link and click ok the webpage will be saved.
In case you are unable to do i can remotely do it for you.
do you want me to show you how to do is right in front of your eyes using a secure remote access service?
if you do not want the additional service not a problem i can still help you get your website shortcut on the location you want.
I have already given you the easiest steps to follow howver you are not able to follow in that case i can walk you through if you do not want a remote assistance.