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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a pinnacle 901 all in one printer and it won't

Customer Question

I have a pinnacle 901 all in one printer and it won't communicate with my computer today, it did last week, I have tried everything I know ,no response. Can you help me?
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.


I'm sorry about the issue. What's the exact error or message?

Are you currently able to make a copy from the printer's glass (not print from the computer)?

Was there any change recently to your computer or internet modem / router device that may have caused this issue?

Do you have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with the USB cable? Or is the connection wireless?

If the printer is wireless, are you able to go to the Wi-Fi / wireless option on the printer's screen?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 7 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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