Hello Serafina, my name is ***** ***** I will do my best to assist you.
This is either an issue with your browser, or a fault in the ipads IOS software. So we may need to try several repairs before we find the 'one' thats needed.
Lets start with a hard restart.. To do this, with the ipad on hold down the sleep /wake button and also hold down the home button at the same time. Hold them both for about 20 seconds, or until you see the ipad turn off and then back on again.
Then, try using the google app again. Is it still misbehaving?
If so, then next we need to uninstall the google app.. Heres how to uninstall an app
1. Hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons).
2. Click the "X" in the upper left hand corner of the icon for the application you wish to remove.
3. When prompted, touch Delete.
Once the google app is uninstalled restart your ipad, then we need to reinstall google chrome next
You can download a fresh copy from here. https://www.google.com/chrome/browser/mobile/index.html
Once downloaded and installed, test the google chrome app again.
If its still not working, let me know!
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
When you say you couldnt connect the new google app..
Lets try a different way, go to your app store, search for google chrome.
then download and install it from the app store.. can you reinstall the google app that way?
Im assuming that google chrome, was the google app you were talking about. As google chrome lets you access the web, search for pages, articles, etc.
It should be the same app. Unless there was some other google app you were using?
But Im fairly certain it was the google chrome app you would have been using before Serafina.
let me know if the google chrome app continues to have the same problem as before`
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
As requested, here is the refund link.
I wish you luck and I hope your able to get the issue resolved!