Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Can you please provide more details like are you locked out of your windows 7 computer or email service?
Note: - Please reply using the box below.
Is this a windows login password ***** power on password ?
Which is the make and model of the computer?
I am not sure what you mean by " If you can do it, feel free" if you mean the secure remote service which is done on additional cost but i don't think remote support is not required for this case.
First i need to know more about this password ***** so please let me know
Do you mean you need to remove this password ***** from the computer and give it to a student ?
OK i can understand.Is the problematic computer with you now ?
Do you mean Acer Aspire ES1-511-C749 laptop?
Sir i am not clear you do not need to pay anything else.If you are getting the pop up for secure remote support or phone support you can close it and continue in this chat page.
Please let me know whether the computer you have is Acer Aspire ES1-511-C749 laptop ? so that we can continue with its password *****
OK good now i need to know whether its a power on/boot up password ***** a windows login password?
Here is a image of power on/boot up password *****
Here is a image of windows login screen
Again i am confused the first one is power on password ***** you able to pass the power on password ***** and then go to windows loading screen after that to windows logon screen ?
If possible send me a picture of which password ***** you are stuck in.This way i can understand the issue more clearly.
Note:- you can use the paper clip icon above in this chat box to upload/attach the picture.
Please clarify this,do you mean once you have logged in to windows successfully you can or cannot access the internet, email anything else"?
OK so your user account for windows login had been locked out because you do not the password ***** i correct?
In mobile devices its difficult to view most website and reply to it properly.
Keep this page opened and it will show pop up message when i reply to you.Click on view and it will automatically go to the last reply i send.
Which is the operating system installed in the PC.Is it Windows 7, windows 8, Windows 10 ?
When i checked with the model you gave it shows it as either windows 8 or windows 10 that is why i asked for checking the operating system.
Are you getting a windows login screen similar to this if so its widows 8 or 10
If you are planning to give this laptop to some else we can then reset the operating system that will remove all the passwords on the system and erase the files on the laptop and then re-installs windows like a new laptop.Do you want to do that ?
Why do you want to transfer money no need to pay anything else.reset process will take sometime so if you want i can give you the steps to do reset process and you can do it later once you are free.Let me know
I believe you are confused I cannot do restoring/reset process from here,i can only give you the instructions so that you can do it when you are free.
Are you clear and is that OK with you?
OH OK good to know.
Please do the following to reset the windows.Do it when you are free1.Power off the laptop2.Make sure the laptop is connected to power adapter3.Disconnect external hard drives that are connected to the laptop (If there is any)4.Now Turn on the laptop and press ALT key + F10 key on the keyboard repeatedly when you see Acer start-up logo (If you missed it restart and try again)
5.That will show several options,from that click on Troubleshoot then click on reset that will start the process which will take up to 20 to 40 min.
Once that is done the laptop will be just like a purchased.
If you are satisfied with my services/answer please rate positively using the options just below this chat box select the rating and click on submit. If you have any further questions or if you are not satisfied please reply back to me and let me know what else you need to know or the reason for not satisfied so that I can help you better.Have a Great God Blessed Day.