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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I can cancel it for you by logging into your account.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=164379
I am not sure why you would do that when im trying to help. If you want a refund for this support session, you can email customer service on***@******.***