Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
When you try to open the Jpeg attachments, are you using safari and viewing your email?
Are you using the ipad email client, or another email program?
Also, whats the exact error message you get when you try to open those attachments?
Ok, so are you using the built in ipad emaiil client? Or are you using a different email app?
Also, were you able to open attachments from this same email account and same ipad email client recently? Or is this the first time you have tried to set it up and download / open attachments?
Question, if you tap and hold on the jpeg photo in your mail.
After tapping and holding for a few seconds, what options do you see listed?
How exactly is the jpeg attachment appearing in the email.
Can you send a screenshot of how it appears, as this will help to determine what the issue is, whether with the way the attachment is being sent, or the way the ipad is processing it.
In the meantime, could you also try holding down the sleep /wake button and holding the home button for about 20 seconds, or until the ipad turns off then back on.
And then checking the jpeg attachment again.
Are all these email attachments coming from the same email account, on the same server, for both you and your partner?
I doubt this will help but its worth a shot
Can you receive jpegs from other email accounts, or other serviers?
For instance, can you view the jpeg im attaching to this email on your ipad
The mail is coming from the same server though, and you mentioned it was an exchange server.
Were you able to open the jpeg I sent you on your ipad?
In that case, your server.. Exchange server. Or the email client thats being used to send you messages is at fault here.
When the messages are being sent. Are they using a specific email client?
Maybe I misunderstood what you said earlier.
The messages arent being sent from your work exchange server. You are receiving them AT your work exchange server.
Did my jpeg also go to your work server?
And my apologies that we havent made better progress as of yet. I assure you the questions I ask you all have a point, and were slowly figuring out what the issue is.
let me ask you this, your cable company, is that who your email address is with?
If so, whats the last half of your email address, the part that shows up after the @ sign?
Lets try an easy solution.. Lets remove your shaw email account from the ipad, through settings email
And once removed, readd it as a pop account, following the steps on this page
And make sure to scroll down and follow this section Configuration 2 - POP/SMTP Setup
Once setup via pop.. You should be able to open jpegs normally.. let me know if youre able to complete these steps, and if they work.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.