Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
If you would like to revert back to Windows 7, please click Start button, select Settings. In Settings window, select Update & Security. Then, select Go back to Windows 7/Windows 8.1. Follow the on screen instructions.
For more information, check the link below.
Let me know the printer model number, so that I can check if we can do anything.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N