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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8731
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I bought a new hp printer8610 have had 3 different people

Customer Question

I bought a new hp printer8610 have had 3 different people that supposedly knew what to
do but this this will not fax altho I talked with brighthouse they said its not the phone line.
Submitted: 7 months ago.
Category: Computer
Expert:  Robert M. replied 7 months ago.

have you got a phone that you can plug into the jack to see if the jack actually does work ?

if you can make a phone call from the jack than the printer should be able to fax

you also need to hook it to the right port on the printer. it is the one that says line not the one that says phone if there are 2 and not the larger ethernet jack

what error message do you get on the printer ?