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Hi there and welcome
Can you tell me the model Dell you have please?
thank you, ***** ***** be on a label on the computer.
If you cannot find me, describe it please
As the computer starts, keep tapping F2 until you enter the setup menu.
Are you able to get to this?
Please let me know
It goes straight to the message?
and is it a wired or wireless keyboard?
and it ignored your keys and went straight to the message?
If so, try with Escape and Delete please
ok, plug it unto a different USB port on the computer and tell me if it then responds please.
It is the motherboard that has faulted, we have ruled out all other causes for this
I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
It is for me service that you paid for, to go through and rule out the causes for this, and if it is still not working, to inform you exactly what the issue is and what you now need to do as it is a hardware issue which I have now confirmed. It is for this service you paid for and received.
If we only got paid when we fixed it, no one would have answered your question in the event it could not be solved.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.