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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31297
Experience:  Over 20 years of consulting to the IT industry
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I cannot boot to windows 10. The Dell logo comes up but goes

Customer Question

I cannot boot to windows 10. The Dell logo comes up but goes no further. Error message says bios is corrupt.
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me the model Dell you have please?

Thank you

Customer: replied 8 months ago.
I am looking
Expert:  Richard replied 8 months ago.

thank you, ***** ***** be on a label on the computer.

If you cannot find me, describe it please

Customer: replied 8 months ago.
Inspiron 3647. Will not be able to connect to computer
Customer: replied 8 months ago.
Cannot get to a point where you will be able to connect
Expert:  Richard replied 8 months ago.

Thanks

As the computer starts, keep tapping F2 until you enter the setup menu.

Are you able to get to this?

Please let me know

Customer: replied 8 months ago.
Wait while reconnect computer to cables
Expert:  Richard replied 8 months ago.

thanks

Customer: replied 8 months ago.
F2 does not respond
Expert:  Richard replied 8 months ago.

It goes straight to the message?

Expert:  Richard replied 8 months ago.

and is it a wired or wireless keyboard?

Customer: replied 8 months ago.
wired
Expert:  Richard replied 8 months ago.

and it ignored your keys and went straight to the message?

If so, try with Escape and Delete please

Customer: replied 8 months ago.
keyboard is not responsive
Expert:  Richard replied 8 months ago.

ok, plug it unto a different USB port on the computer and tell me if it then responds please.

Customer: replied 8 months ago.
Still not responsive
Expert:  Richard replied 8 months ago.

Thanks

It is the motherboard that has faulted, we have ruled out all other causes for this

I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 8 months ago.
Do I still pay for this service
Expert:  Richard replied 8 months ago.

It is for me service that you paid for, to go through and rule out the causes for this, and if it is still not working, to inform you exactly what the issue is and what you now need to do as it is a hardware issue which I have now confirmed. It is for this service you paid for and received.

If we only got paid when we fixed it, no one would have answered your question in the event it could not be solved.

Expert:  Richard replied 8 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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