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Andy
Andy, Computer Consultant
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Having prob setting up Microsoft acct. Followed the

Customer Question

Having prob setting up Microsoft acct. Followed the directions and when I enter my user ID and password ***** rejects and states I used wrong I'd or password. Had to forfeit my e mail address I have used for years.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

What do you need a Microsoft account for?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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