For Online Computer Support, Ask a Computer Technician
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
What sounds sketchy to you? Do you want help with this problem? I cannot tell you what is going on with Picasa from here without seeing the problem in action.