I am the person that will be helping you today.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I offered the remote as a favor to you because the problem can be one of many. I plan on analyzing the problem and fixing it. We can start the remote now.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 79 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Okay. I don't want you to think I am forcing the remote. "What" is the problem? The problem can be one of about 10 different things. The culprits can be one of several. The remote will allow me to analyze the problem and fix it. If you already know what the culprit is, please tell me so I can give you the answer.
It can be caused if you enabled 2nd Step Authentication, changed the password, or if don't have non-secure apps enabled in your account.
Log into your account first and go to the following page: https://www.google.com/settings/security/lesssecureapps
On the aforementioned page, turn it on and save it. Once that is complete, test if Outlook is working now.
May I ask how that is coming along?