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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30222
Experience:  Over 20 years of consulting to the IT industry
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At start up, I get the message "user profile not

Customer Question

At start up, I get the message "user profile not recognized".This happened suddenly, and I have been using computer, name and password ***** a long time. What can i do?
Submitted: 7 months ago.
Category: Computer
Expert:  Richard replied 7 months ago.

Thank you for your question, my name is Richard.

I can help you with this.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you

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