Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem.
Let me know the model number.
yes i am please allow me few mins.
there is a reset procedure we can attempton the back of the keyboard you will see a mini display port connectiondisconnect the tab from the keyboard dockalso unplug power and disocnnect any external device connected to the tabnow on the back of keyboard besides the mini display port you will see a pinholeuse paper clip to press the reset button thats inside the pin hole
once done turn on and check
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