I'm sorry about the issue. Did you purchase online or in store? Did you receive any instruction?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.May I know if you still require assistance with this problem?I am awaiting your reply.Thanks,IT Miro
Hello!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
OK, thanks for letting me know.
If you require any other assistance, let me know.