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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have bought the Internet Security 3- User - I year

Customer Question

I have bought the Internet Security 3- User - I year subscription How do I down load it?
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: What do you need to know?
JA: Is there anything else the Computer Technician should be aware of?
Customer: There was a scan done and said I was not protected and they found 1 trogin
JA: Our top Computer Technician is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Computer Technician in on everything we've discussed. You can go back and forth with the Computer Technician until you're 100% satisfied. We guarantee it.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Did you purchase online or in store? Did you receive any instruction?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 8 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

May I know if you still require assistance with this problem?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 8 months ago.

Hello!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Customer: replied 8 months ago.
The problem is fixed I do not need your help. Thank you.
Expert:  IT Miro replied 8 months ago.

OK, thanks for letting me know.

If you require any other assistance, let me know.

Regards,

IT Miro

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