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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My downloads are being blocked. I 't want this. I have a new

Customer Question

my downloads are being blocked. I don't want this.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I have a new computer with windows 10. Downloads I want are being blocked. How to I reverse this?
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Computer Technician should be aware of?
Customer: no
JA: Our top Computer Technician is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Computer Technician in on everything we've discussed. You can go back and forth with the Computer Technician until you're 100% satisfied. We guarantee it.
Submitted: 8 months ago.
Category: Computer
Expert:  Jason Jones replied 8 months ago.

Hello,

I am the person that will be helping you today.

May I ask what types of downloads are being blocked?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 8 months ago.

Please, do not create duplicate questions. Keep all communication on this page.

Expert:  Jason Jones replied 8 months ago.

May I ask what types of downloads are being blocked?

Customer: replied 8 months ago.
any download
Expert:  Jason Jones replied 8 months ago.

Are you able to access the Internet?

Expert:  Jason Jones replied 8 months ago.

What happens when you attempt to download something?

Customer: replied 8 months ago.
nothing happens
Expert:  Jason Jones replied 8 months ago.

"Nothing" happens? May I ask for you to elaborate on what specifically that means?

Customer: replied 8 months ago.
the download does not occur
Simple question. Nothing happens
Expert:  Jason Jones replied 8 months ago.

So, you click the download link and nothing happens. Which browser are you using when you are not able to download anything?

Customer: replied 8 months ago.
Can you help?
Expert:  Jason Jones replied 8 months ago.

Which browser are you using when you are not able to download anything?

Customer: replied 8 months ago.
IE
Expert:  Jason Jones replied 8 months ago.

Please, perform the following steps:
- Close all Internet Explorer windows (VERY IMPORTANT STEP)
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: inetcpL.cpL
- Click the Ok button.
- Click the Advanced tab on the top right
- Click the Reset button
- Click the checkbox and click RESET
- Open Internet Explorer and verify that all is well.

Did that help and allow you to download items now?