Hi! My name is ***** ***** I am an independent computer expert who's been paired with you through JustAnswer.com. It is my pleasure to assist you today.
I see that you've got a few issues you're dealing with in your transition to Windows 10. If it's alright, let's fix each one at a time until everything is working to your satisfaction.
Regarding printing in Windows 10: if you are using the built-in Mail app, the print option is hidden (but there!). While you're reading an email you'd like to print, click the More Options (...) icon in the upper-right corner of the screen, and then choose Print from the drop-down list. Did that resolve the first issue?
Ah! Sorry, I had misunderstood. It sounds like this is the Live Mail app that was part of Windows Essentials, and came over when you upgraded.
Is this problem only happening for certain emails, or all of them?
Can you tell me, too: are you able to print from other applications? For instance, can you print out a web page successfully?
Gotcha. The printing problem, then, appears to be system-wide.
Please click on START > SETTINGS > DEVICES. Do you have any printers listed under the Printers & scanners section in the window that appears?
Great! Was that scanned and printed simultaneously, or did you print the scan from the computer?
No problem, I'm here with you till this is fixed! Let me know when you're ready.
Does your printer appear in the Printers & Scanners section if you go to START > SETTINGS > DEVICES?
Let's try this: inside that same window, click on your printer name (to select it), and then click the button for Remove device. Then, power your printer off and back on; this will cause Windows to re-detect and reinstall your printer. Once the printer has been reinstalled, try to print again and please let me know what happens.
Sorry to disappear on you, there! My technician console crashed, and I had to re-load.
I do see your message about getting the printer reinstalled; is it showing back up again under the Devices & Scanners?
Are you able to print now from Live Mail?
Let's try to force your computer to restart. If you can, click START > POWER, and then choose Restart. If that fails, hold in the power button on your PC for 15+ seconds, until the computer powers completely off; then, turn it back on. When it reboots, try again to print.
I'm still with you! Your messages all just came through to me. Is there a time later on today we can reconnect?
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.