I'm sorry about the issue. Do you mean you cannot log in and open any program on the HP IQ526 computer?
Can you confirm it has windows vista (or windows xp, or 7 or 8 or 10)?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
Please try the following fix:
- Do you get a menu when trying the above steps?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.