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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Sound not working on hp touchsmart pc. ran diagnostics test,

Customer Question

JA: Thanks. Can you give me any more details about your issue?
Customer: sound not working on hp touchsmart pc. ran diagnostics test
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Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does it have Windows 7 or 8 or 10, etc.?

If you connect the headphones or headsets to the computer, does sound work?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,