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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Last week windows 10 put out a update. Now it asks

Customer Question

Last week windows 10 put out a update. Now it asks for a administrator password ***** T try to Change anything. I never put in an administrator name ever. I have been using the same Dell Computor for the last 10 yeas and now I cant even run my anti virus programs.
Submitted: 11 months ago.
Category: Computer
Expert:  Byron replied 11 months ago.

Hi Robert. My name is***** you for your question and the opportunity to assist.

See if you can set your computer back to the state it was in before the update.

Start or restart the computer such that you are looking at your login screen (but don't log in)

While holding down the Shift key, click the Power icon in the lower right corner (far right)

and click Restart from the menu.

Release the Shift key when you see "Please Wait"

From the Choose an Option page select Troubleshoot.

click Advanced Options

click System Restore

When System Restore starts, click Next.

Put a checkmark in the Show more Restore Points box.

Select a restore point just prior to the update and click Next.

On the next page click Finish and the restore will begin.

This will not affect your documents or programs but should

revert your computer to the state it was in before the update.

Let me know the result please.

Expert:  Byron replied 11 months ago.

Hi Robert. Were you able to roll back the update and get the computer working as it should?