Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Gertrude.
Can you please tell me the make/model of each tv?How do you get your tv channels/service?
Okay, this is not something that comcast would help you with. The bedroom tv is most likely hardware related, and the 2nd is most likely just a setting. Neither of these are comcast related.
Please give me the complete model number of each tv.I also need for you to tell me exactly what the bedroom tv is doing (any lights, clicking sounds, etc).
This is not an instant process, information and details are required from you so I can tell you what to do.
This is not a house call service that comcast would provide. I can help you here via chat, or over the phone.
I could also help you find a 3rd party tech that could come out if you feel you need on site service.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.
Bish, this is NOT comcast. I don't work for comcast, and your comcast payment has nothing to do with this issue.
These are problems with your TV. It is a samsung tv problem. I'm trying to help you, but cannot do so until you provide the information I've requested.
I need for you to tell me exactly what the bedroom tv is doing (any lights, clicking sounds, etc).