I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
The resolve in this case is for me to remote into your system and solve this for you. How do you wish for me to do this?
Okay, I understand. You came to the site, asked for help, vanished for over one week, came back to tell us it is working, and now are wanting a refund. I will send the refund up now.