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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop was working ok i have just brought from the techs,

Customer Question

my laptop was working ok i have just brought from the techs, allof a sudden a curtain comes telling me that there was a problem trying to re start, cannot go baCK TO TECH
right now maybe you could help me
Submitted: 8 months ago.
Category: Computer
Expert:  Harold Hanna replied 8 months ago.

Hello Francelina how are you?

Expert:  Harold Hanna replied 8 months ago.

Please enter your contact information and I will be able to call you.

Expert:  Harold Hanna replied 8 months ago.

My apologies that was another screen that came up incorrectly. When you say a curtain comes up can you explain what you mean? Do you see the Windows screen at all?

Customer: replied 8 months ago.
no
Customer: replied 8 months ago.
are u there?
Expert:  Harold Hanna replied 8 months ago.

Yes I am here. The remote assistance is not working properly right now. When do you see the 333 error?

Expert:  Harold Hanna replied 8 months ago.

Can you explain the exact error you are seeing? Does it give any other information than 333 error? Anything about the registry?

Customer: replied 8 months ago.
I do not know which is the registry
Expert:  Harold Hanna replied 8 months ago.

It is alright, can you describe the 333 error? Does it say anything else?

Customer: replied 8 months ago.
no it just went blank and it said that it was windows trying to fix my pc
Expert:  Harold Hanna replied 8 months ago.

OK what is the model of the laptop? A 333 error seems to relate to a virus but I am trying to verify for sure what it is.

Customer: replied 8 months ago.
it's a Dell 1500 inspiring and I do believe it's a virus implanted by those people in India
Expert:  Harold Hanna replied 8 months ago.

It very well could be. When you turn on the computer try tapping F8 and see if you get to safe mode instead of normal boot.

Expert:  Harold Hanna replied 8 months ago.

Are you having any luck getting it to a different boot prompt?

Customer: replied 8 months ago.
I tried that alrdy no luck
Customer: replied 8 months ago.
no luck it seems like it's completely blocked and this happens on weekends, I know,it's those people from India bcse I called them thieves and they have my isp
Customer: replied 8 months ago.
know what, I will take it 2morrow to the shop thanks 4 ur help he a good nite
Expert:  Harold Hanna replied 8 months ago.

OK it does seem to be a scam where they try to get you to pay to fix a problem they caused. You can let me know if it resembles the screen here --

https://blog.malwarebytes.org/fraud-scam/2015/09/avoid-this-bsod-tech-support-scam/

If you need assistance tomorrow you can open up this message box and I will be able to assist you remove this virus. We would need to make a antivirus boot disk. Let me know later if you would like to continue this route and I'll be happy to help, have a good evening!

Customer: replied 8 months ago.
that's exactly the problem I have trying to help those people and they end up scamming us, I'm certain it's them now,I have another laptop at home plus giveemail ur contact so I can get in touch with u 2morrow, now it's late anduse go to bed thanks a million
Expert:  Harold Hanna replied 8 months ago.

I have tried to accept the secure remote assistance so I can give you my email and telephone number but unfortunately it is a billing problem and not working. For us to talk tomorrow, just go to this page and respond here and I will see it as soon as I am online. Have a great night!

Expert:  Harold Hanna replied 8 months ago.

Have you had any luck with this computer? Would you like to attempt to make a antivirus boot disk?