Hi there! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. May I ask if you turned off system restore and booted into Safe Mode before running Ccleaner and Malware Bytes?
Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Checking in to see if you still need help with this issue, if so please reply at your convenience.
I have not turned off system restore and booted into safe mode and then run Ccleaner and Malwarebytes. I will try that.
I turned off system restore and booted in safe mode and ran Ccleaner and Malwarebytes. No help. same behavior.
Are we able to do a remote session?
It is now working. I don't know why.
ok thanks for the update
Hi Larry. My guess is that when you ran Ccleaner and Malware Bytes in Safe Mode and turned off system restore (so no malware,virus, or spyware could hide there) as I initially suggested, it cleaned up whatever was causing the issue. Running these tools in safe mode can take care of issues that hide themselves in normal mode. I did want to remind you to turn System Restore back on, now that you've cleaned your System. You only want to have that off when troubleshooting.
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