Hi! My name is ***** ***** I am an independent computer expert who has been paired with you through JustAnswer.com. It is my pleasure to assist you today.
Error 0xc00000e9 is oftentimes -- though not always -- caused by a failing hard drive. May I ask where this error is appearing?
I'm afraid I won't be able to connect to your computer remotely if it is unable to boot up. :-(
Are you able to boot into safe mode?
It very much sounds to me like your hard drive is failing, but the error you're seeing can also sometimes be caused by a virus infection. To that end, were you noticing any strangeness -- weird popup messages, getting redirected to strange websites while online, etc. -- before this more serious problem occurred?
I am so very sorry to hear about your loss.
I can't say so with 100% certainty, due to being unable to perform a proper hardware diagnostic over the internet -- but based on our conversation today I believe the computer's hard drive is failing. The hard drive is the component which holds all of the computer's data, from the operating system software to your personal files and folders.
The lifespan of a typical platter-based hard drive (which is the most common type installed in modern computers) is 5-7 years. The component is replaceable by a computer repair shop; it tends to cost $50-75 for the part and service fees run $50-$200 depending on the amount of work the technician will do afterwards to reload your operating system, attempt to recover and transfer your files, etc.
I'm afraid there isn't anything more we can do online, but I'd be happy to help you find a qualified repair shop at which to continue service on this computer. Where are you located?
Pine Bluff Computer Services, located at 2516 E Harding Ave, appears to have good reviews. They can be reached at:(###) ###-####/p>
Was there anything else I could help you with today?
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