How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Ewing Your Own Question

Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 194
Experience:  I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
93256567
Type Your Computer Question Here...
Eric Ewing is online now
A new question is answered every 9 seconds

I need a manual. I am 84 years old and do not use a computer

Customer Question

I need a manual. I am 84 years old and do not use a computer too much.
Submitted: 8 months ago.
Category: Computer
Expert:  Eric Ewing replied 8 months ago.

Hi Patricia! My name is ***** ***** I am an independent computer expert who has been paired with you through JustAnswer.com. It is my pleasure to assist you today.

Generally, computers no longer ship with a printed user guide, much to the chagrin of users! Might you be able to tell me the manufacturer and model # ***** your computer so that I can see if a manual exists that I can send you?

In the meantime, I did find some information re: how to use Windows 7 that may be of some assistance to you (click on the document title below to be taken to the appropriate document):

Getting Started Guide

Beginner's Guide to Windows 7

Windows 7 Training Manual

I hope that helps! If you have any further questions, please feel free to post back here.

Expert:  Eric Ewing replied 8 months ago.

If you are pleased with the quality of service I’ve given you, would you take just a moment to rate me? By doing so, you’ll help other customers by letting them know about your experience working with me, and your positive feedback allows me to be paid for the work I’ve performed. I greatly appreciate it, and hope you will reach back out to me if I can be of any further assistance to you!

How do I rate an answer?
You can give your rating by selecting one of the five faces located under each answer. Giving a positive rating compensates me for my time with you. If the value of your question is more than the value of your deposit, then your deposit will be applied toward the balance due and the remainder will be debited from your previously specified payment method. Please remember that I will not be paid until you leave a positive rating for my answer.

Related Computer Questions