Hi Vincent! My name is ***** ***** I am an independent computer professional who has been paired with you via JustAnswer.com. It is my pleasure to assist you this evening.
I'm very sorry to hear about the issues you've had installed Kaspersky, and am glad to assist you with getting it installed. First, though, I did want to clarify that you were aware that we are unaffiliated with Kaspersky? I ask because some of your inquiry appears to regarding their billing practices, and we wouldn't be able to be of any help in that regard.
If you would like my assistance in getting Kaspersky installed, though, I'm glad to help! Just let me know.