Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
On which account you are unable to login. Please provide me a bit more details about the issue.
you mean the windows login screen where you put the username and the password ***** it takes you in am i correct?
Is it windows 7, 8 or 10 please confirm.
If the computer is not with you right now let me know what time you will be next to the computer i will remote connect and fix it for you.
i am replying you immediately after your replied. Please let me know when you could be online i will login and be online to fix the problem for you. Before that i would like to know if you have forgot windows login username and password ***** its something else.
you can post me a reply on this chat i will get an email notification and then i will be online as soon as possible i can.
you have a phone service access justanswer email and reply me from there or you can opt for a phone service which is an additional service you may opt for it that will allow me to call you back.
Its $23 for phone support.
how are you chatting with me right now?
you can use your smartphone to access your email and send me a message from your phone and allow me sometime then i will be online as per your request.
not a problem you can opt for the phone support which is additional service then i can call you at your time you want. I am sending you the service offer. Let me know what time i should call you your time.
not a problem let me know the time you want me to call you.
let me know your number and time to call back.
In the UK's
i would not be able to answer that as being a category expert we do not have customer billing and customer details its basically company policy.
i need few more details.
you are not able to login to windows login screen correct?
Is it windows 7, 8 or 10?
Do you have the windows operating system disk incase you are unable to login to windows.
Windows might need a reistall.
Do you have a backup of your computer data on an external drive.
i have send you the proposal already you may accept it to get the phone service.
ok, we will try to reset the password *****
payments are in advance and if the problem is not solved you can ask for a refund.
$23 will be for the phone support. If you have any billing question please contact customer care as we do not have customer billing information.
i will open the question in the open pool in that case when you reply any one can answer you and if i am online same time i can reply too.
Have a good day.