Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
The programs they have installed can all be removed from Add/Remove Programs under Control Panel. Is that what you wanted to know?
Are you able to login to your email on it?
You can now click View Response in an email sent by justanswer to get to this page from your XP machine.
If you can, then you should because your computer is extremely old - any new applications on it, even the websites will respond slow. We can still work on it, but problems are likely to come again due to it's age.
You can request refund by mailing***@******.***. Since i am a technician only, i cannot assist with billing queries.