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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4720
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have windows xp, running very badly, slow. Got scammed by

Customer Question

I have windows xp, running very badly, slow. Got scammed by techdrive saying they were reps of microsoft, they in stalled advast and chrome. what would it take to remove advast upgrade to a good windows system and get back to explorer? I also have rebroot running
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
I am not on the computer in question
Customer: replied 1 year ago.
I can go turn it on
Expert:  Kamil Anwar replied 1 year ago.

The programs they have installed can all be removed from Add/Remove Programs under Control Panel. Is that what you wanted to know?

Customer: replied 1 year ago.
I am not on the computer in question, I will go turn it on
Expert:  Kamil Anwar replied 1 year ago.

Okay.

Customer: replied 1 year ago.
I just turned the computer on that I need help with, how can i get back to you on that computer?
Expert:  Kamil Anwar replied 1 year ago.

Are you able to login to your email on it?

Customer: replied 1 year ago.
I will try an let you know, still waiting for it to boot up
Expert:  Kamil Anwar replied 1 year ago.

okay.

Customer: replied 1 year ago.
Still waiting on it
Expert:  Kamil Anwar replied 1 year ago.

okk

Customer: replied 1 year ago.
ok just got in to gmail
Expert:  Kamil Anwar replied 1 year ago.

You can now click View Response in an email sent by justanswer to get to this page from your XP machine.

Customer: replied 1 year ago.
waiting for it to open
Customer: replied 1 year ago.
not opening I need to shut it down and reboot
Expert:  Kamil Anwar replied 1 year ago.

Okay.

Customer: replied 1 year ago.
I will let you know when I open your email
Expert:  Kamil Anwar replied 1 year ago.

Okay.

Customer: replied 1 year ago.
I can not get it to open, Should I just buy a new computer
Expert:  Kamil Anwar replied 1 year ago.

If you can, then you should because your computer is extremely old - any new applications on it, even the websites will respond slow. We can still work on it, but problems are likely to come again due to it's age.

Customer: replied 1 year ago.
ok so what about my purchase I just made can that be refunded minus the $5.00
Expert:  Kamil Anwar replied 1 year ago.

You can request refund by mailing***@******.***. Since i am a technician only, i cannot assist with billing queries.

Customer: replied 1 year ago.
well you got a point it is old, think I'll just buy new and not sink anymore money into to this computer
Customer: replied 1 year ago.
Thanks for your help
Expert:  Kamil Anwar replied 1 year ago.

Thanks.

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