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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
I am still here. You need to accept the remote service, and then follow steps here to connect me to it.
You need to login to www.justanswer.com or sign into your e-mail and click View Response in an email sent by JustAnswer to get back to this page. If you would like a refund, you'll need to e-mail***@******.***.
I believe there has been a confusion. This is a Question/Answer site, when you want to be assisted it is covered in the original cost, when the session is remote then that is in addition to the question price. In any case, if issue is not resolved you have the option to opt for a full refund. Hope this clarifies.
No worries. Thanks